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Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can i exchange or return my items?
Your satisfaction is our priority. We offer a 100% 30-day Return & Exchange Policy:
Please note: Refunds are not accepted for change-of-mind purchases.
If you're not fully satisfied with your items, you can return or exchange them for a 100% refund.
Returns must be initiated within 30 days of receiving your order.
To qualify, products must be unused, unopened, undamaged, and include proof of purchase.
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or defective item).
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What makes kbeauty products different from others?
K-beauty focuses on gentle, innovative formulas that boost hydration, strengthen the skin barrier, and promote long-term skin health. With unique ingredients like snail mucin and centella, plus lightweight textures designed for layering, K-beauty offers effective, customizable skincare that’s both gentle and results-driven.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.